Refund policy

1. 14-day full refund

Ask within 14 days of your Lifetime purchase and we’ll refund the full amount, no questions asked.

2. How to ask

Email us at support@scanlexa.com from the address on your account, with the payment reference from your receipt (it starts with “slx_”). We’ll confirm by email.

3. How you’re refunded

• Refunds go back to the original payment method through Flutterwave, in the currency you paid (Naira or US dollars).
• We start the refund within 3 working days. Banks usually take 5 to 10 working days to show it.
• We don’t charge any fee. Your bank or card provider may apply its own exchange rate if you paid in another currency.

4. What happens to your account and codes

• Your account returns to the free plan. Nothing you’ve saved is deleted.
• Static codes keep working forever.
• Dynamic codes keep working for 30 days from the refund, then show the “inactive” page, as free dynamic codes do. Export them any time from My codes.
• Downloads show the “Made with Scanlexa” line again, and Lifetime-only features stop.

5. After 14 days

Purchases are non-refundable after 14 days, except where the law requires otherwise or if we close the service (see our shutdown promise). Accounts closed for serious or repeated abuse of our terms aren’t refunded.

6. Chargebacks

Please contact us before disputing a payment with your bank: we’ll sort it out faster. A chargeback returns the account to the free plan, as a refund does.